This is the international English version. Nederlandse versie
Two different things are often confused. Cancelling stops your subscription renewing. Withdrawal is a statutory right to undo a purchase shortly after making it. This page explains both.
VerseWorthy sells credits as a one-off purchase. There is no subscription, nothing renews, and nothing is charged automatically. Credits do not expire.
Credits are digital content, delivered immediately: they appear in your account within seconds of the payment being confirmed. Because of that, the law treats them differently from a service you use over time.
Before you pay, you are asked to confirm two things: that you want the credits delivered straight away, and that you understand you therefore lose the right of withdrawal for that purchase once delivery has happened. That confirmation is required by law before immediate delivery is allowed, and we record it with your order.
Unused credits still in your account can be refunded on request within fourteen days of purchase, at our discretion, minus any credits already spent. We are not obliged to do this, but a purchase you have not used is not a purchase we want to keep. Write to us and we will look at it.
If something went wrong — a payment taken twice, credits that never arrived, an action that failed and was not refunded automatically — that is not withdrawal but a fault on our side, and we put it right in full.
| Cancelling a subscription | Right of withdrawal | |
|---|---|---|
| What it is | A contractual choice under your plan | A statutory consumer right |
| When | Any time | Within the withdrawal period after purchase |
| Effect | Stops the next renewal; access usually continues until the paid period ends | Unwinds the purchase; refund as required by law |
| Who | Anyone with a subscription | Consumers |
You can cancel at any time from your account settings, or by writing to info@bootscootmedia.nl. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then unless stated otherwise when you bought the plan. No reason is needed, and we will confirm in writing.
Cancelling a subscription is not the same as deleting your account. If you want your account data deleted as well, say so, and see the Privacy Policy.
If you are a consumer buying at a distance, you generally have a right to withdraw from the contract within fourteen days of concluding it, without giving a reason. In the Netherlands and across the European Union this follows from consumer law implementing Directive 2011/83/EU. If you live elsewhere, your local law may give you a comparable or longer period, and where it does, that applies.
Digital services are usually wanted straight away. If you ask us expressly to begin during the withdrawal period, we will ask you to confirm that request and to acknowledge what it means, because the law requires that acknowledgement.
If you then withdraw, applicable law may allow us to charge a proportionate amount for what was actually supplied up to that moment, calculated against the total price of the contract. We will show you that calculation.
We will not treat your withdrawal as invalid merely because you used AI features, and we will not ask you to waive your withdrawal right as a condition of using the service. Where the law provides that a right lapses in specific circumstances, we will explain which circumstance applies and why, rather than asserting it in general terms.
Tell us clearly, within the period, that you withdraw. An email to info@bootscootmedia.nl is enough. You may use the model form below but do not have to. To help us find your purchase, include your name, the email address used, the date of purchase and the plan.
You do not need an account to exercise this right. If you cannot sign in, write to us and we will handle it.
We will confirm receipt without delay and tell you what happens next.
To Boot Scoot Media, trading as VerseWorthy, [STREET ADDRESS], [POSTAL CODE] [CITY], the Netherlands, info@bootscootmedia.nl:
I hereby give notice that I withdraw from my contract for the supply of the following service: ......................................
Ordered on: ......................................
Name of consumer: ......................................
Address of consumer: ......................................
Email address used: ......................................
Signature (only if this form is notified on paper): ......................................
Date: ......................................
Where a refund is due we will pay it without undue delay and within the period required by applicable law, using the same means of payment you used, unless you agree otherwise. You will not be charged a fee for the refund itself. Where a proportionate amount is lawfully due for service already supplied, it will be deducted and the calculation shown.
We do not apply a fixed refund formula beyond what the law provides, because the correct outcome depends on when you withdraw and what was supplied.
The statutory right of withdrawal applies to consumers. If you purchase as a business, it does not apply, and the cancellation terms of your plan govern instead.
Withdrawal is separate from your rights when a service does not work as it should. If a digital service does not conform to the contract, consumers have statutory remedies, which may include having it brought into conformity, a price reduction or ending the contract. Contact info@bootscootmedia.nl and describe the problem. See also section 24 of the Terms of Service.
Withdrawal and cancellation: info@bootscootmedia.nl. Complaints: info@bootscootmedia.nl. Postal address on the Legal & Contact page. Consumers in the EU may also use the European Commission's online dispute resolution platform.